FAQ

What is the return policy for items purchased from Pawptistic?

Customers may request a return within 30 days of receiving their order. Items must be in their original condition, unused, and in the original packaging. To initiate a return, please contact our customer support for a return authorization.

How long does shipping take for orders placed at Pawptistic?

Orders are processed within 1-2 business days. After processing, shipping typically takes an additional 5-7 business days. We currently offer free shipping on all products within the United States.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support immediately. We will assist you in resolving the issue, which may include a return or replacement of the item.

Are there any non-returnable items in your store?

Yes, certain items such as personalized products or gift cards may not be eligible for return. Please review the product details carefully before making a purchase.

How long does it take to receive a refund?

If your return is approved, we will process your refund to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.

How do I track my order?

Once your order has shipped, we’ll send you an email with tracking details. Please allow 1-2 business days for this information to be available.

Can I exchange an item for a different size or style?

Currently, we do not offer exchanges. If you would like a different item, please return the original item and place a new order.

How do I know if my order was successfully placed?

After placing your order, you will receive an email confirmation with the details of your order. If you do not receive this email, please contact us for assistance.

Do you share my personal information with third parties?

We only share your personal information with third parties when necessary for fulfilling orders, processing payments, or for legal reasons. Please review our Privacy Policy for more details.

Do you ship internationally?

At the moment, we primarily ship within the United States. If you're looking for international shipping, please reach out to us for further information.

What happens if I don’t like my item?

If you're unsatisfied with your purchase, you can return it within 30 days as long as it’s in new, unused condition with its original packaging.

How can I contact Pawptistic for further inquiries?

You can reach our customer support team via email at support@pawptastic.com during our business hours, which are Monday to Friday from 8:00 am to 8:00 pm.